Soothe + Lather

All orders are processed within 1-2 business days. Orders placed after 5pm EST on Friday, as well as Saturday and Sunday, will be processed on the following Monday.  You will receive a notification once your order has shipped.

Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

In-Store Pick Up

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-2 business days. We will send you an email or text once your order is ready. 

Our in-store pickup hours are 9:00am-9:00pm Monday-Friday, 9:00am-5:00pm on Saturday, and 9:00am-3:00pm on Sunday. Please have your order confirmation email with you when you arrive.

How do I check the status of my order?

When your order has shipped, you will receive an email notification that will include a tracking number. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@honeyskincarestudio.com with your name and order number.

Products may be returned for spa credit within 14 days of purchase. No refunds for products returned after 14 days. No refunds for opened & used products. No refunds for gift certificate purchases. May be exchanged for equal valued service/product.

To start a return, you can contact us at info@honeyskincarestudio.com. Please note that returns will need to be sent to the following address:

3110 10th Street North Suite #106 Arlington, VA 22201

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price for spa credit.

We do not accept returns on sale items, gift cards, or subscription services.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you.

You are responsible for any loss or damage to the product during shipment.

We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

You can always contact us for any return questions at info@honeyskincarestudio.com.